Citrus introduces IP Virtual Office and Service Numbers using DIGITALK

Milton Keynes, 30th June 2008. Citrus Telecom, one of the UK’s most innovative communications providers, has expanded its range of VoIP services for its residential and business markets.

Citrus deployed DIGITALK Broadband Telephony and Web calling Card in 2005 and are now introducing IP Virtual Office and Service Numbers to the range of services on the DIGITALK Multiservice Platform. The two new additions will enhance Citrus’s offering to its business subscribers who will now be able to offer virtual office features and intelligent inbound routing to customers and resellers in over 60 countries. Citrus is able to offer SMEs a simple, cost-effective and professional business communications service using DIGITALK IP Virtual Office, that includes multiple calling features and network and services management software, plus full billing, rating and web self-care functionality. In addition, DIGITALK Service Numbers enables Citrus to offer number translation and inbound call management solutions to a range of business scenarios, including sales and support centres, free phone services and premium rate number services all managed via a web-self care interface. Citrus is also announcing plans to migrate all TDM services over to IP based DIGITALK Media Application Server infrastructure which could reduce management and maintenance costs by up to 75%. Chris Spicer, co-founder and Technical Director of Citrus Telecom stated, “By migrating to a fully IP DIGITALK infrastructure we are able to make significant improvements to our operations the benefits of which will in turn be passed onto our customers. By running multiple services on the same DIGITALK platform we will also ensure continuity of service and improved management.” Mark Ashdown, Sales and Marketing Director of DIGITALK added, “Citrus were early to see the benefits of Next Generation services and have been taking advantage of the significant cost benefits in their operations to expand and diversify their product range. Citrus is a prime example of the advantages of the multiservice concept that suits so many operators looking to diversify and grow revenues from value-added services quickly.”